Important: By using ace78, you agree to this Privacy Policy. If you have any questions, please contact our support team.
1. Introduction
Ace78 is a trusted online gaming platform serving players in Bangladesh and South Asia. We believe privacy is a fundamental right — which is why protecting your personal information is our top priority in every service we design.
This Privacy Policy explains what information ace78 collects, how it is used, who it is shared with, and how you can control your own data. Please read this policy carefully before using the ace78 website, mobile app, or any of our platforms.
This Privacy Policy covers ace78's Terms & Conditions applies in conjunction with. Together, both documents form the foundation of our relationship with users.
2. Information We Collect
Ace78 only collects information that is necessary to provide its services. We do not gather excessive or unnecessary data.
| Data Type | What is collected | Why it is needed |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | For KYC verification and age confirmation |
| Contact Information | Mobile number, email address | For account verification and support services |
| Financial information | BKash/Nagad number, bank account details | For deposit and withdrawal processing |
| Device Information | IP address, browser, operating system | For security and fraud prevention |
| Usage Data | Game history, transaction logs, session duration | For service improvement and responsible gaming |
| Cookie data | Preferences, language settings, login state | To enhance the user experience |
Ace78 never stores your full payment card number or PIN. All financial transactions are processed through encrypted channels.
3. How Information Is Used
Ace78 uses collected data only for legitimate and transparent purposes. We do not sell your information to advertising companies or use it for irrelevant marketing.
- Account management: To support registration, login, and account security.
- Payment Processing: To securely process deposits and withdrawals.
- Customer Support: To respond accurately to your complaints and queries.
- Security Monitoring: To detect unauthorized access and fraud.
- Service Improvement: To analyze user behavior and improve the gaming experience.
- Legal compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To identify problematic gaming behavior and provide timely support.
- Relevant Offers: To inform you of promotions and bonus offers tailored to your preferences.
Ace78 does not use your data for profiling or automated decision-making that could unfairly affect you.
5. Cookie Policy
Ace78 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
| Cookie type | Purpose | Validity Period |
|---|---|---|
| Essential cookies | Maintaining login state, security tokens | Deleted at end of session |
| Functional cookies | Remembering language preferences and display settings | Up to 1 year |
| Analytics Cookies | Page visits and usage pattern analysis | Up to 6 months |
| Security Cookies | Fraud detection, CSRF protection | Session or 30 days |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ace78 features.
6. Data Security Measures
Ace78 uses industry-leading technology to keep your data secure. Our security measures are continuously updated to protect your information against cyber threats.
- 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
- Firewall & DDoS Protection: Prevention of unauthorized access at the server level.
- Real-Time Monitoring: A 24/7 cybersecurity team monitors for suspicious activity.
- Data Masking: Sensitive information (e.g., payment numbers) is partially masked in logs and on-screen displays.
- Regular Security Audits: Regular system audits conducted by independent third-party experts.
All payment gateways on ace78 are PCI DSS compliant. Your card or mobile banking details are never stored on ace78 servers.
7. Data Retention Period
Ace78 retains your data only for as long as necessary. Information is kept to provide services while your account remains active.
- Account information: Up to 5 years after account closure (as required by law).
- Transaction Records: Minimum 5 years (in compliance with financial regulations).
- Support Conversations: 2 years after the issue is resolved.
- Log Files & Analytics: Up to 12 months.
- Cookie data: Automatically deleted upon expiry.
- KYC documents: Up to 7 years, as required by regulatory guidelines.
Once the retention period expires, your data is securely deleted or anonymized in a way that can no longer be linked back to you.
8. Your Privacy Rights
As an ace78 user, you have several important rights regarding your personal data. These are outlined in detail below:
Right to Access Your Data
To find out what information ace78 holds about you, submit a request to our support team.
Right to Rectification
To correct any inaccurate or outdated information, use your account settings or contact support.
Right to Erasure
You may request deletion of your data after account closure, unless we are required by law to retain it.
Right to Restrict Processing
You may object to the use of your data for specific purposes at any time.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Withdraw Consent
You can opt out of marketing communications or optional data processing at any time.
To exercise these rights [email protected]to email ace78. We typically respond within 30 business days.
9. Privacy of Minors
Ace78 is strictly an 18+ service. We do not provide services to anyone under 18, and we do not knowingly collect their personal information.
Age is verified at registration. If ace78 detects that a minor has opened an account using false information, the account will be immediately closed and all associated data deleted.
If you believe a minor is using ace78, please [email protected]to let us know. We will take prompt action.
10. Changes to Privacy Policy
Ace78 may update this Privacy Policy when needed. If any significant changes are made, we will notify you by email or through a platform notification.
Updated policies take effect from the date of publication. Continued use of ace78 constitutes acceptance of the revised policy. We recommend checking this page periodically for any changes.
You can check the "Last Updated" date at the top of this page to see when the policy was last revised.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ace78 Data Protection Team:
- Email: [email protected]
- Response Time: Within 5–10 minutes (live chat), within 24 hours (email)
- Language: Support available in Bengali and English
- Duration: 24/7, any time of day or night
Ace78 takes all privacy-related complaints seriously and aims to provide a written response within 30 business days.
On ace78 Privacy Protection Special Benefits
Fully Encrypted Connection
Every page and transaction on ace78 is protected by SSL/TLS encryption — your data cannot be intercepted by anyone.
KYC verification system
Identity is verified at registration to prevent unauthorized access to your account and keep the platform secure.
Two-Factor Login (2FA)
Enable a second layer of security with a mobile OTP or authenticator app — your account stays protected even if your password is compromised.
Your Data Is Never Sold
Ace78 never sells your personal information to third-party advertisers or data brokers — that is our commitment.
Transparent Data Policy
The purpose of every piece of data collected is clearly stated. There is no hidden data collection on ace78 — everything is covered in this policy.
Bengali Privacy Support
For any privacy-related questions, ace78's support team is available 24/7 — and fully capable of assisting you in Bengali.
Your data is safe — get started now
Your privacy is fully protected at ace78. Join a trusted platform and enjoy gaming with complete peace of mind.